Come see us at the #CX event of the year #Xperience24 hosted by Genesys on May 13th - 15th! 📢 Get $500 off of your pass here 👉https://bit.ly/448Vdlt #StarTelecom #CX #EX #AI #Cloud
Star Telecom
Telecommunications
Mississauga, Ontario 2,577 followers
Cloud Communications and Customer Experience Solutions
About us
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises. We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud. Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers. Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.
- Website
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http://www.startelecom.ca
External link for Star Telecom
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Mississauga, Ontario
- Type
- Privately Held
- Founded
- 2008
- Specialties
- VoIP, Contact Centres, Call Centers, SIP, Telecommunications, Toll Free, Carrier, Long Distance, Call Recording, SAS, PBX, IVR, Cloud Contact Centres, CCaas, Cloud Contact Centre, Customer Experience, Genesys, Genesys Cloud, Five9, Amazon Connect, and InContact
Locations
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Primary
Get directions
5915 Airport Rd
Suite 610
Mississauga, Ontario L4V 1T1, CA
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701 Brickell Ave
Suite 1550
Miami, Florida 33131, US
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Bulevar Arsenija Čarnojevića 100
Belgrade, 11070, RS
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9-9580 Yonge St
Richmond Hill, Ontario L4C 1V6, CA
Employees at Star Telecom
Updates
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We had some great #Konversations at this event hosted by Kore.ai 💬 We were proud sponsors at Konversations 2024 and we're looking forward to the next one. If you didn't get a chance to attend because it wasn't on your radar, subscribe to our newsletter to stay in the loop! https://bit.ly/4aBfqD2 If you did attend, share some of your favorite moments! 💬👇
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Exciting news 📢 We have officially partnered up with Kore.ai to offer unparalleled service and innovation to our customer base. See the press release! 👉 https://lnkd.in/ed8u3XFM #AI #CX #EX #ContactCenter #Service #Telecom
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We are very excited to be Platinum Sponsors at this year's 15th Annual GTACC CX & EX Conference: HUMAN Intelligence. If you haven't already, get your early bird tickets here https://lnkd.in/eDiwZqb4 You don't want to miss this one! #GTACC #StarTelecom #CX #EX #Conference
Top-tiered Talent Acquisition | Talent Developer:: DISC, EI, Human-centred Skills Training, Adaptability Intelligence (AQai) Facilitation | 5X Best Selling Author | GTACC Chair | ICMI Top 25
GTACC is proud to Welcome back our long time sponsor #startelecom. Ivan K. and the @start telecom team have supported us from the beginning! Thank you for your ongoing support especially during the tough virtual conference days! Get to learn a bit about #startelecom Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention. Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality. Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.
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Great news! We have been selected as finalists for the 2024 Genesys Customer Innovation Awards under the category "CX Mover — Best cloud implementation" 🎉 The Genesys Customer Innovation Awards reveal companies that embrace innovation at their core, and show dedication to drive the world’s best experiences. Click the article below to learn more!
The finalists for the 2024 Genesys Customer Innovation Awards are in! Congratulations to the Star Telecom team for being named in the CX Mover — Best cloud implementation category, which is geared toward organizations that have undergone successful, well-executed cloud implementations. Read more below. #GenesysCanada Ivan K. Brad Czumaczenko Wisam A. Don Felman, MBA Kevin Sabo Michael Wiesblatt
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Get ready to elevate your knowledge on E911 compliance with our upcoming webinar featuring RedSky! Learn about the solutions that prioritize workplace safety and ensure regulatory compliance with both FCC’s “Kari’s Law” & RAY BAUM’S Act https://lnkd.in/eN6G-Z8S #E911Compliance #WorkplaceSafety #WebinarAlert
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Dive into the latest from Genesys Cloud CX with our new YouTube video! Explore the exciting new features launched in February ▶️https://bit.ly/4a6F6qE #Genesys #StarTelecom #GenesysCloudCX #FebruaryUpdate
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Unlock the full potential of Genesys Cloud CX with our comprehensive guide! 🚀 Dive in to discover expert tips and strategies for maximizing value and enhancing your #CX. https://bit.ly/3VjoCHv #GenesysCloudCX #CCaaS #EX #CloudContactCenter
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Ensure the safety of your employees and visitors during emergencies by complying with Kari’s Law and the RAY BAUM's Act. 🛡️ Download this checklist to guide you towards full compliance and put safety first. https://bit.ly/3wHHTbd #EmployeeSafety #e911 #e911ComplianceChecklist #RayBaum #KarisLaw
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Contact center leaders, customer service managers and business executives need to leverage #AI to enhance their customer experience capabilities. Watch the on-demand webinar! 👉https://bit.ly/48vD95H #CX #EX #CloudContactCenter #Agents
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